Learn about the updating process of Marriott and Hilton Hotels to meet the needs and expectations of their future customers. These customers, currently in their twenties, are giving the hotel chains an idea of the types of technology upgrades, expectations, and advancements that hotels will need in the future to be competitive. Acting on these ideas, the chains will start updating rooms as early as 2014.

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Marriott, Hilton look to younger travelers for new ideas